Late Arrivals
To be respectful to other guests and their scheduled appointments, if you are more than 15 minutes late to your appointment, you may be asked to see another stylist or reschedule. We always try to accomodate everyone but sometimes it is not possible.

Missed Appointments
We understand life is hectic and unpredictable. If you need to cancel or reschedule your appointment, we request that you do so at least 24 hours prior to your appointment time. No shows & last minute cancellations within the 24 window, will require a deposit for booking that is non-refundable in the event of last minute cancellation or no show. Otherwise, the deposit will be applied to the service fees for the day.

No Show/ Last Minute Cancellation Booking Fee
A 50% cost of service fee will be collected upon booking your next appointment. As long as you show up and or cancel before the 24 hour window, this fee will be applied to your service cost. Otherwise, the fee is non-refundable.

2-Week Service & Retail Guarantee

We want you to love your experience at Mary Kate & Company!

Services: If you have concerns about your service, please contact us within two weeks of your appointment. We’re happy to work with you on a complimentary or discounted adjustment when appropriate. To ensure we can accommodate you within the two-week timeframe, we ask that you be open to seeing any member of our service provider team. Requests for a different service or result than originally discussed may result in additional charges.

Retail: Not loving a full-size product you purchased from us? If it isn’t the right fit—or is damaged or defective—bring it back within two weeks of purchase and we’ll happily help you exchange it for something that works better for you.

Our goal is simple: we want you to love your hair and the products you take home. If something isn’t quite right, let us know so we have the opportunity to make it right.